Privacy Policy

OPT1MUM PTY LTD trading as ImbaChat provides to its customers ready to use chat messaging plugins for websites or mobile applications. These services are part of ImbaChat and can be accessed at imbachat.com (“our Website”) or you may subscribe to ImbaChat services either through cloud based SaaS model or by downloading the Self-hosted version. For more information, reference is made to our Terms of Service. This Privacy Policy describes ImbaChat’s policies and procedures on the collection, use and disclosure of your personal data when you use our services or our Website (collectively “the Services”). We will not use or share your information with anyone except as described in this Privacy Policy. Please note that this Privacy Policy does not apply to the data ImbaChat processes on behalf of our customers in our capacity as a processor. If you have any question on this, please contact us – see our contact details below.

Personal Data type Why we use it Legal Basis Who we share it with
Contact details:
Email address,
Name, Country
So you can create an account and we can provide you with the Services, including support when you have questions. We need this info to offer the Services to you, it is part of our contract with you. We use selected third parties to help us provide you with the fastest and most efficient support.
We may send you marketing messages when you register an account with us. We rely on your consent and our legitimate interest. When you register to our Services and our newsletter, we will send you relevant messages related to our Services but you can choose not to receive them at any time. We will ask for your specific consent to send you any other type of marketing messages. We use selected third parties who help us carry out this task, on our behalf.
Storing your information. We need to store the information you give to us in order to run the infrastructure and provide you with the Services. It is part of our contract with you. We use third parties specialized in cloud storage to ensure your data is safely stored.
Payment information Payment card details and the address your card is registered to. To receive your payment in exchange of our Services. We need this information to offer the Services to you, it is part of our contract with you. We use third party payment platforms to provide a very secure payment process for you.

Cookies

A cookie is a small text file that is placed on your computer, mobile phone, or other devices when you visit a website.

We use essential operational cookies because they are necessary to allow us to operate the ImbaChat Services as you have requested. We use cookies to personalize your experience on the ImbaChat Website, to assist you in using the ImbaChat Services (such as saving time by not having to reenter your name each time you use the ImbaChat Services).

We also use cookies to allow us to statistically monitor how you are using the ImbaChat Services so that we can improve our offerings, and to target certain advertisements to your browser which may be of interest to you or to determine the popularity of certain content. We will only use these cookies if you consent to it: when you visit our Website, a banner appears asking you whether you allow us to use these cookies. Many web browsers also allow you to manage your preferences. You can set your browser to refuse cookies or delete certain cookies.

How Long Do We Keep Your Personal Data

We will only retain your personal information for as long as necessary to fulfill the purposes described above i.e. for as long as you have a ImbaChat account and/or have subscribed to our Services.

We may also retain your data longer in accordance with any limitation periods and records retention obligations that are imposed by applicable laws.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services.

We retain information derived from cookies and other tracking technologies for no more than 13 months from the date such information was created.

International Data Transfers

We will only retain your personal information for as long as necessary to fulfill the purposes described above i.e. for as long as you have a ImbaChat account and/or have subscribed to our Services.

We may also retain your data longer in accordance with any limitation periods and records retention obligations that are imposed by applicable laws.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services.

We retain information derived from cookies and other tracking technologies for no more than 13 months from the date such information was created.

Your Rights

You have the right:

If you have a complaint about our use or processing of your personal information, you have a right to lodge a complaint with a national Data Protection Authority. Each European Union member nation has established its own Data Protection Authority; you can find out about the Data Protection Authority in your country here.

How We Protect Your Information

We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. We secure the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All personal information is protected using appropriate physical, technical and organizational measures.We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. We secure the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All personal information is protected using appropriate physical, technical and organizational measures.

Changes to Our Privacy Policy

If we change our Privacy Policy, we will post those changes on this page to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. If there is a significant change, we will notify you.

Contact Us

2111/1 brushbox st, Sydney Olympic Park NSW 2127, Australia
Telephone: + 61 416 103 106
Email: support@imbachat.com