FREQUENTLY ASKED QUESTIONS

You need to select the required integration of the ImbaChat plugin with your website CMS in the Integrations section. An integration page will present an algorithm of actions for the further installation of the plugin. If your site is self-written or the required integration is not listed, we will provide you with a free installation service. Contact us by Email or Telegram

The chat on Saas version is connected as a widget and therefore does not load the server. All the load and data processing takes place on our servers, they can withstand a fairly heavy load, so you don't have to worry about the load.

There is no special requirements for the Saas version. But If you want to install the On-Premise, your server must have at least 4 GB of RAM.

Yes, we are. Please contact us via online support demo chat service in lower right corner of the site page.
We would like to know CMS base and FTB data of you site, so we can get access to your site settings.
This service is free now.

If you need some specific features or individual design of the widget, contact us. After the discussion our team will create a perfect widget for you.

You have to use shortcodes to create chats and group conferences. Read more about shortcodes in this article.

Of course, you can modify the code according to your needs. That's the main function we made this version for. If you will have any problems with modifying, our team is ready to help you.

At the moment there is no such function. Also this is pointless, because only authorized users can chat with each other.

25,000 messages is the amount that will be stored on our server all the time while the widget is working. If the number of messages exceeds the specified number, old messages begin to be overwritten.

Technically, our server cannot send a request to local servers. As a workaround, there is such a function as Fake Api, which is set in the widget settings (Integration option - Without backend integration). With this feature, the chat will always give a positive response about users. Information (names, avatars) will be generated randomly. This function is needed for test debugging and for using chat without integration.

Yes, it is organized according to the principle of Role-based access control, namely when certain functions become available only to accounts with a subscription. For example, video calls or any others of your choice. For that you should use our API for roles in the chat.

Hello, try to turn on Jquery load at our website in widget chat settings and try do it again.

The ImbaChat is working as Freemium. The basic functions like group and private chat are free. You can learn more about ImbaChat prices here.

ImbaChat is a hosted, cloud based video and text chat service. It does not require you to install any additional hardware or software. Simply configure the plugin to suit your preferences and you should be up, and running in minutes.

Yes, anyone can participate in ImbaChat affiliate program and earn money online. Here you can learn all about this program.

Browsers require a secure connection (HTTPS) for accessing a device’s microphone and camera. When testing locally, localhost is a whitelisted URL but once you deploy to production you will need to have a secure connection for the plugin to function properly.

Yes, you can set the translation of the chat in the Dashboard in widget settings "Language Customization". You can translate there any chat interface phrase into any you want.

Hello, yes, it's possible. You can chat with your customers with online chat support.

You can give information about the roles of the Administrator to the data about users. Then you will not need to create administrator accounts in your Dashboard, but you can simply log in to the admin panel as an admin that you have in the system.