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  • New mode to increase conversion

    Posted in Features on Jun 30, 2022

    We had added a new hybrid chat mode, which can increase the conversion of the site. It combines auto registration (when user starts interacting with the chat widget shortcut) and simple registration. In this case, the data of the registered user will have priority.

    It takes three steps to enable it:

    1. Disable Registration

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    2. Включить "online support function"

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    3. Включить "online support function"

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    You can also enable the article search block in the advanced settings:

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  • "Support Only" Mode

    Posted in Features on Jun 08, 2022

    "Support Only" Mode

    The "support only" mode allows to start a dialogue with the support service by one click but without registration at the site and without a contact list of all site.

    This mode can be enabled in the widget settings like this:

    To enable "online support function":

    To add a Help Desk Agent:

    To enable automatic registration

  • Performance measurements of the Imbachat WordPress plugin

    Posted in WordPress on May 18, 2022

    Performance measurements of the Imbachat WordPress plugin

  • The answering machine settings

    Posted in Features on May 17, 2022

    The answering machine settings

  • On-Premise install tutorial

    Posted in On-Premise Documentation on Feb 08, 2022

    How to install On-Premise ImbaChat version on your server. Tutorial.

  • Setting up roles through the Members plugin for monetization

    Posted in Blog, Documentation, Tutorials on Jan 25, 2022

    How to set up user roles via the Members plugin

    Chat monetization can be implemented by configuring chat access based on roles.

    How to set it up:

    1. Install and activate the Members plugin.

    2. Go to Members plugin settings:

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    and if necessary add a new roles for users:

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    1. To all roles with which the plugin will work, you need to add the rights that are available for the role

    2. Choose which features these users will allow to use

    1. And then update the role.

    • imbachat_activation_role - activate the role in the imbachat plugin (must be selected)
    • imbachat_available_chat - make the chat avail...

  • Screensharing feature

    Posted in Features on Nov 23, 2021

    Screensharing feature

    There is a new feature again. The Screensharing. Now you can share your screen in video chat. You can choose a particular browser page, a particular window, or the full screen. You can turn on this feature by clicking this button on the video chat interface:

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  • Sketchboard

    Posted in Features on Nov 18, 2021

    New Sketchboard function

    Have you had such a lively dialogue. explaining something technically difficult in the chat? Not everything can be described in words. For a complete visualization of what you want to convey to the interlocutor, text is not enough. With the new Sketchboard feature, you can visualize ideas and communicate more effectively.

    This one only works on Facebook theme for now . You can set this theme in the widget settings, in the Style Settings section.

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    How the Sketchboard function looks and works:

    To open the Sketchboard, click on the Paint Board button on the right side of...

  • The Registration Error

    Posted in Troubleshooting on Oct 20, 2021

    The Registration Error

    If your widget does not load, this error can be displayed in the console:

    Registration at ImbaChat plugin is not allowed! You should enable it in your profile on imbachat.com

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    To fix this error you have to enable Registration in the chat. You can enable this in the Dashboard.

    After that, choose the registration method on your website.

  • How to make a chat in one column

    Posted in Features on Jul 22, 2021

    Do you want the chat to look like one column, without a contact list and authorization? In this article, we'll show you how to do it.