We had added a new hybrid chat mode, which can increase the conversion of the site. It combines auto registration (when user starts interacting with the chat widget shortcut) and simple registration. In this case, the data of the registered user will have priority.
It takes three steps to enable it:
1. Disable Registration
2. Включить "online support function"
3. Включить "online support function"
You can also enable the article search block in the advanced settings: