How users can authorize in the chat?
Each user should have an account to use the chat. It should be a website account as well as special account only for the chat.
There is a feature that allows changing that. Open your Dashboard --> your Widget --> Chat Settings --> Authorization settings. There you can switch the registration in the chat.
- Enabled, users can authorize in the chat as a guest and on the website separately.
- Disabled, users authorize in the chat with website authorization only.
You can choose the way users will authorize in the chat:
- Automatic registration. Users will login in the chat automatically without website account. They don't need to enter any data to use the chat.
- With phone or email. Users should leave the contacts to use the chat.
- With any login. Users can enter the chat using quest login only.
You can learn more about chat adjusting in these articles: