How users can authorize in the chat?

Each user should have an account to use the chat. It should be a website account as well as special account only for the chat.

There is a feature that allows changing that. Open your Dashboard --> your Widget --> Chat Settings --> Authorization settings. There you can switch the registration in the chat.

  • Enabled, users can authorize in the chat as a guest and on the website separately.
  • Disabled, users authorize in the chat with website authorization only.

You can choose the way users will authorize in the chat:

  1. Automatic registration. Users will login in the chat automatically without website account. They don't need to enter any data to use the chat.
  2. With phone or email. Users should leave the contacts to use the chat.
  3. With any login. Users can enter the chat using quest login only.


You can learn more about chat adjusting in these articles:

How to to forbid access to some chat features for the part of users?

How to customize user's displayed name?

How to enable browser push notifications for the chat?